Order and delivery information

Learn about our process for design, proof check and delivery (both in the UK and outside the UK)

General information​

All portraits are drawn from photographs.

You will be asked to upload a clear photo for illustration.  

In most cases, 1 photo of each person is enough; however, some products require two or more photos.


If more photos are required, we will contact us.

Proof checks

  • We will always endeavour to send you a proof to review and confirm that all is okay. During our busiest periods, this may not always be possible unless we have reason to double-check information with you.

  • Once you have approved a design, it will be sent to print.

  • Once printed, all personalised items are non-refundable unless faulty.

  • Following a proof being sent to you for approval, we will pause your order for 24 hours to allow you time to confirm that you are happy for us to proceed. If any amendments need to be made, we will follow this up following your feedback. 

  • If we do not hear from you after 24 hours, to avoid delay to your delivery, this will be taken as confirmation that we can proceed to print.

  • We advise that you are on stand-by to review your proof and double-check that you are happy with it. It will arrive through the e-mail address you used when placing your order.

Bespoke orders


  • You may have some unique ideas of your own that are not available on the website.

  • If you are interested in requesting a bespoke creation from Swanky Portraits, please contact us with your requirements and we will provide a separate quote for you. 

  • Once you confirm that you are happy with this, full payment will be required from you before we can proceed with your order.

  • Payment details will be sent to you and payment can be made via Paypal or online transfer.

Delivery information (in the UK)

UK 1st Class delivery

  • Processing time - 5 working days

  • Postage and packaging (P&P) cost - £3.99  (UK 1st class delivery via Royal Mail - from day of dispatch)

  • Estimated total delivery time to your door - 7 working days

Please allow up to 7 working days to receive your delivery once your photo has been received and acknowledged.

Standard parcel size for our books is categorised as a 'large letter' and will fit through standard UK letter boxes. Unless a parcel contains more than 2 books, it is expected that your parcel will be delivered along with your standard mail.

Next day guaranteed delivery​​ (UK only)
  • Our charge for UK next day guaranteed delivery is £8.99

  • If you would like to receive your order via next day delivery, you will need to be present at your address in order to sign for the parcel. We may need to request an additional charge if you wish to upgrade to this delivery service. 

  • Please note that a next day delivery does not change the processing time and a minimum of 3-5 days is required for illustration and printing.  

  • If you would like to receive your order urgently, please contact us prior to placing your order. It may be possible to arrange a faster turn around but we need to be aware of this beforehand. An additional fee may be required to fast-track your order and you will be informed of any additional costs.

International delivery (Europe & worldwide)
  • We deliver worldwide.

  • Please see below for delivery charges and times to various destinations.

  • Processing time prior to dispatch. This is the same for all destinations.

Delivery for Europe & worldwide

  • Processing time - 5 working days (for all destinations)

  • Postage and packaging (P&P) cost - £11.99 per order

  • Delivery times may take longer during holiday seasons at each destination.

  • We advise to allow more time than usual when placing an order during holiday seasons.

Postal times (in addition to processing time):

  • Europe - 7- 10  working days​

  • USA -  10 - 14  working days​

  • UAE - 10 - 14  working days​

  • Australia & New Zealand - 10 - 14  working days​

  • Rest of the World - 10 - 21  working days​

*We love to encourage orders from our International customers and have set a flat-rate for all destinations. Please note that though we do our best to remain at this fixed rate, we may occasionally need to make adjustments on some orders. If higher than usual costs need to be taken into account such as additional customs fees or weight limits, we will notify you of this prior to processing your order. 

07597 071836

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Company Registration No. 09961453

Registered Address: 

48 Frobisher Gardens, Chafford Hundred, Grays, Essex, RM16 6EJ